Ntracts Blog
Stay in the know.
Thought leadership and real-world guidance for teams managing contracts, compliance and regulatory change.
The 2 a.m. policy problem: what happens when staff can't find the right version.
TLDR. Most healthcare organizations have policies. What they often lack is a reliable system for staff to find the current version when they need it
Ntracts Policy Manager, formerly MCN Policy Manager: What it does and who it’s for.
TLDR Policy Manager handles policy creation, review cycles, approval routing and staff acknowledgment in one place, backed by a library of more than
Compliance incident management: Why a rise in reports is usually a good sign.
TLDR Low incident volume rarely means few incidents. It usually means reporting is too hard, too slow or too unclear. A 2025 OIG review found that
Ask an Expert: Board Composition
Question: Can an individual who doesn’t live or work in a health center’s service area be elected to its Board of Directors? The simple answer is
Ask an Expert: FTCA Claims Management
Question: We received official communication that a former patient made a malpractice allegation against one of our health center providers. We
Quarterly Risk Assessments and Action Plans: Simplified Action Steps and Key Takeaways to Achieve FTCA Program Compliance
The current FTCA re-deeming application submission season is concluding. HRSA will communicate all re-deeming decisions once an application has been
Improving Patient Satisfaction through Customer Service Training and Culture
Improving patient satisfaction at a community health center begins with creating a culture in which every patient is treated with dignity,
Why most vendor performance scorecards don’t hold up in healthcare.
TLDR. Healthcare buyers are searching for CLM software that can build vendor performance scorecards. The metrics that matter go beyond price: SLA
FQHCs: Your biggest supply chain risk isn’t a vendor. It’s 340B.
TLDR Most FQHCs don’t rely on hospital GPOs. Their real supply chain risk is 340B. 340B discounts outpatient drugs by 20-50%, and it’s what keeps
Your GPO didn’t solve this: The vendor spend gap most hospitals don’t see
TLDR More than 95% of U.S. hospitals use a GPO, but that’s not the same as full coverage. GPO contracts cover only 60-80% of non-labor spend, leaving